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SHIPPING AND RETURNS

Shipping Policy

PO Box and APO addresses are not accepted at this time.

Most orders will be processed and shipped within 2-3 business days after payment has been received. Please note that weekends are not considered business days.

A tracking number will be provided to our customers by email

If your order is not received in reasonable time, please notify us within 10 days after shipment so that we can investigate. We cannot be held responsible for lost orders if we are not notified within 10 days of the order shipping from our warehouse.

Incorrect address charges

A $15.00 fee may apply for an incorrect shipping address. When an address is incorrect our shipping carriers will charge a fee for locating the correct address so that the package can be delivered. This charge will be passed on to our customer. This is a rare occurrence and we will attempt to contact the customer before the package ships if the address appears incorrect.

Package lost due to incorrect address

If your package is lost due to an incorrect or incomplete shipping address and the package is not recoverable, we cannot be held responsible. We will need to place another full charge order if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are not in our control.

Return Policy

Only EGR representatives may issue a Return Authorization and RMA # , This must be included and be visible on the parcel upon its return. Only authorized returns will be eligible for credit provided the returned items are in new condition.

Return/Exchange shipping costs for incorrect orders , including the wrong part or incorrect installation, is the customer’s responsibility!

Damage Claims

Please inspect your package thoroughly upon receiving it, any damage claims must be filed by emailing within 72 hours. Damage claims should be submitted to info@egrusa.com

Please include:

  1. Pictures showing the damage sustained to the product and box.
  2. Name, email address, and item number from the original purchase, as well as the packing slip number from your packing list.

Please retain all packaging material and the original box in case the carrier needs to inspect the condition of the package.
Timely notification of damage and providing the necessary information will allow EGR to process and resolve your claim quickly.